ORDER DELIVERY AND TRACKING
Upon checkout, an email confirmation of your purchase will be sent. As soon as your order ships, you will receive a second email with the UPS tracking number so that you may track your order. Unless a rush delivery option is selected, orders typically ship within 2 business days. Note that during busy shipping periods, such holidays or sales, orders may take slightly longer to ship. Orders shipped via UPS Ground generally arrive in 5-7 business days.
LOST OR STOLEN PACKAGES
In the event that your order is lost, stolen or damaged en route to the shipping address provided, Freely Rooted Co will provide a replacement(s), but the customer will responsible for shipping and handling. If a package is safely delivered, but is lost, stolen, or damaged after arriving at the shipping address, Freely Rooted Co. is not responsible for the loss incurred.
Please make sure that you double check the address that you are shipping to. If for any reason an error is made after the order is placed, contact us at hello@freelyrootedco.com within 24 hours of placing the order.
RETURNS & EXCHANGES - US
Freely Rooted Co. will accept returns and exchanges on merchandise purchased through the website within 30 days of receiving your order for a full refund, less shipping charges. Any merchandise submitted for return must be in its original condition and packaging with the tags attached. We reserve the right to refuse any shipment that does not meet these requirements. For all orders shipped to the United States, please contact hello@freelyrootedco.com for a return label.
Note: Sale and Sample Sale items cannot be returned or exchanged.
INTERNATIONAL SHIPPING
When placing an international order, you will be required to accept the terms and conditions before the order is completed. The total reflected on your invoice does not include local taxes and duties. Please be advised that the courier may request that you pay taxes and duties on your purchase prior to delivery. The payment is the responsibility of the recipient. If you do not pay the required taxes and duties, and the shipment is returned to our warehouse, you will be liable for any return shipping charges.
INTERNATIONAL RETURNS
Freely Rooted Co. does not accept international returns.
